This Privacy Policy explains how PixelZone Gaming Club ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website or use our services at No. 14, 27th Main Road, HSR Layout, Bangalore 560102, India.
1. Information We Collect
1.1 Information You Provide to Us
When you contact us through our website, register for a tournament, or make a booking enquiry, we may collect:
- Full name and contact information (email address, phone number)
- Age verification details (for age-restricted content compliance)
- Booking preferences, game preferences, and enquiry details
- Feedback and communication records
1.2 Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and approximate geographic location
- Browser type, operating system, and device information
- Pages visited, time spent on pages, and navigation patterns
- Referring website or search terms used to find us
- Cookie data (see our Cookie Policy for details)
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service delivery: To process enquiries, manage bookings, and communicate with you about our services
- Operations: To manage tournament registrations and membership accounts
- Communication: To respond to your queries and provide customer support
- Improvements: To understand how our website is used and improve user experience
- Compliance: To comply with applicable Indian laws and regulations
- Safety: To protect the security and integrity of our premises and digital services
3. Legal Basis for Processing
Under applicable Indian data protection law and the Information Technology Act 2000 (as amended), we process your personal data on the following legal bases:
- Contract: Processing necessary to fulfil a booking or service request you have made
- Legitimate interest: For improving our services and conducting general business operations
- Consent: Where you have explicitly consented to specific processing activities
- Legal obligation: Where we are required to process data to comply with applicable law
4. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:
- Service providers: Trusted third-party vendors who assist us in operating our website and business (e.g., email service providers), subject to strict confidentiality obligations
- Legal requirements: When required by Indian law, court order, or lawful authority
- Business transfers: In the event of a merger, acquisition, or sale of assets, subject to the same privacy obligations
- Safety: When necessary to protect the rights, safety, or property of PixelZone, our customers, or the public
5. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically:
- Contact form submissions are retained for 12 months
- Booking records are retained for 3 years for accounting purposes
- Tournament registration data is retained for 1 year
- Website analytics data is retained for 26 months
6. Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include SSL encryption for data transmission, access controls, and regular security reviews.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
7. Your Rights
Subject to applicable Indian law, you have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data where it is no longer necessary
- Objection: Object to processing based on legitimate interests
- Withdrawal of consent: Where processing is based on consent, withdraw it at any time
To exercise any of these rights, please contact us at supp@pixelzonegaming.com. We will respond within 30 days.
8. Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected data from a child, please contact us immediately and we will delete such information promptly.
9. Third-Party Links
Our website may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices of those websites and encourage you to review their respective privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:
- Email: supp@pixelzonegaming.com
- Phone: +91 80 4165 8890
- Post: PixelZone Gaming Club, No. 14, 27th Main Road, Sector 2, HSR Layout, Bangalore 560102, Karnataka, India